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Fleets Gain Control, Lose Frustration With MVASIST from Volvo Trucks
Sunday. February 7. 2010
MVASIST from Volvo Trucks North America gives customers control over their service experience to improve vehicle uptime, reduce time fleets spend on the service process and increase customer satisfaction.
MVASIST is an Internet-based system that keeps together all information and communication about a truck service event in one online folder to streamline communications and the service write-up process. It allows Volvo service providers to deliver consistent service processes. Fleet- and truck-specific information is tied to each service event. And MVASIST furnishes a complete record of in-context communication between service provider and customer available on line, so all involved in the service event are on the same page. This reduces misunderstandings and delays.
The results is consistent, complete and professional estimates of service recommendations, including standard repair times, regardless of which dealer in the Volvo network performs the service. At the same time, MVASIST makes dealer service personnel aware of fleet and vehicle-specific information, such as warranty coverage, previous service performed, and negotiated parts pricing.
MVASIST addresses concerns and complaints that were voiced by fleet managers about the typical industry-wide truck service customer experience in a study released by the Technology and Maintenance Council (TMC) of the American Trucking Associations in 2009.
More than 240 dealers in the Volvo network are currently enrolled in the MVASIST system, with full participation planned for the end of 2010.
With MVASIST, all communications, estimates and related documents are linked to the service event and the vehicle involved. Customers and service providers can see the entire online communications record for each service event (known as “in-context communications”), ensuring busy managers avoid the downtime caused by voice mail and “telephone tag”.
MVASIST makes detailed information about each truck and fleet available to Volvo service providers the moment a truck enrolled in the system comes into the dealership. This includes vehicle identification number (VIN), specific information regarding each truck, the customer’s authorization and approval process, contact information, fleet-specific inspection checklists, MVPreferred parts pricing and more.
The service provider uses that information to deliver a consistent and accurate estimate for service. Each service procedure listed produces a parts list based on the specific vehicle’s build record, along with related operations (for example, including the cost of engine coolant in a cooling system repair estimate). The estimate is then reviewed and approved online by the authorized fleet manager.
All communications regarding a specific estimate and service event are linked in the online folder. This enhances the accuracy of service and ensures customers and service providers are working from the page. The communication string can also include related files, such as photographs of components and diagrams.
Volvo Trucks North America’s operations and products are guided by the company’s three core values: Safety, Quality and Environmental Care. The Volvo VN and VHD trucks are assembled in the United States at the New River Valley Plant in Dublin, Virginia, while Volvo engines for North America are assembled in Hagerstown, Maryland. Both plants are certified to ISO14001 environmental and ISO9001 quality standards.
Volvo Trucks North America is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses and construction equipment, drive systems for marine and industrial applications, aerospace components and services, and one of the world's leading producers of heavy-diesel engines (9-16 liter). The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 96,000 people, has production facilities in 19 countries and sells their products in more than 180 markets. Volvo Group sales for 2009 amounted to approx. 29 BUSD. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo Shares are listed on Nasdaq OMX Nordic Exchange and are traded OTC in the U.S.
February 8, 2010
For further information, please contact Jim McNamara, Volvo Trucks North America, phone 336-393-2143, email james.mcnamara@volvo.com
http://www.volvotrucks.us.com/