What's New
Mack Scores Top Customer Satisfaction Ranking for Dealer Service
Wednesday. September 3. 2008
Mack improved its study performance by 36 points over its 2007 ranking and rated significantly better than the industry average. Mack's results were especially strong in the categories of service initiation, service delivery, and service advisor factors.
"This is an outstanding compliment to all of Mack's dealers, and to the organization which supports them," said Dennis Slagle, Mack president and CEO. "Mack customers have demanded superior service for 108 years and our reputation reflects how well we have met or exceeded customer expectations. Our leading customer satisfaction ranking is a solid demonstration of the efforts and resources our dealers and the Mack organization have invested over the last several years to strengthen and enhance our distribution system.
"Great trucks deserve great dealers, dealers who provide great service and support, and that's what we're delivering, as demonstrated by this result," Slagle said.